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Configure Jarvis voice

Jarvis voice settings (/settings/jarvis) configure LiveKit-based AI calling experiences. The Jarvis card on Settings shows Voice (LiveKit) when your role has Jarvis view permission—the workspace module can remain off until you enable it under Modules. Voice quality and connectivity depend on Knowledge Hub content, Subscription credits, and phone numbers from Calling. Complete profile and billing before testing production calls. Voice sessions consume credits similarly to AI usage—monitor Usage on the Billing card during pilot calls. Browser-local voice preferences may differ from workspace defaults; document which settings are tenant-wide versus per user.

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Who can do this​

Owner or Admin with Jarvis view permission.

Before you begin​

  • Knowledge Hub populated for agent scripts
  • Active subscription with voice or AI credits
  • Phone numbers assigned for outbound tests

What you'll accomplish​

  • Jarvis voice settings saved
  • Test call or voice session succeeds without connection errors

Step-by-step procedure​

  1. Enable Jarvis under Settings → Workspace → Modules if the sidebar link is missing.
  2. Open Settings → Jarvis → Voice (LiveKit).
  3. Configure voice and LiveKit options displayed—API credentials are managed in admin UI; do not share externally.
  4. Save settings.
  5. Test from AI Employees or a calling campaign.
  6. Review call logs for session duration and errors.
  7. Tune Knowledge Hub answers if the agent hallucinates on common questions.

Verify your work​

  • UI labels match product
  • Primary action completes without error
  • Data persists after refresh

Tips​

tip

Use workspace search if you cannot find a sidebar item—some modules are role-gated.

Troubleshooting​

| Missing menu | Role permission or module disabled in Workspace modules | | Action greyed out | Insufficient edit permission |

See also​

Field reference (product UI)​

Use exact labels when training users or recording videos—they match the live workspace.

AreaWhere to find it
Settings hub/settings — card groups match this Help sidebar
Profile tabs/user-profile-settings/profile — Personal, Business, Billing, Timezone, Currency
Workspace admin/workspace — Settings, Modules, Resources, Delete
Team/workspace/users — Members through Roles & Permissions

Admin checklist​

  1. Complete organization profile and billing before inviting the team.
  2. Enable only modules you licensed under Workspace modules.
  3. Connect integrations before messaging or automation go-live.
  4. Populate Knowledge Hub before AI Employees or voice.
  5. Verify Notification preferences personally after changing templates.

Verify your work (extended)​

  • Settings save without error toast
  • A non-admin test user sees expected sidebar (no billing cards if Member)
  • Related module (Contacts, Inbox, Campaigns) reflects the configuration change
  • Refresh browser after role or module changes

Troubleshooting (extended)​

SymptomLikely causeFix
Settings card missingRole or module gateCheck Roles and Modules
Save does nothingValidation error on required fieldScroll for red highlights; complete * fields
Team sees old behaviorCached sessionHard refresh; user re-login
Integration broken after changeOrder of setupReconnect integration; check Communications settings